How to be a Favourite – #2: Respect the equipment

You probably all know someone who seems to get the things they ask for from IT more quickly than you. Chances are, they are a Favourite. Welcome to the next instalment in learning how you too can attain this elusive property.

2. Respect the equipment

Remember, it’s not your computer, it’s the school’s computer. And by “the school’s computer”, we mean “our computer”. Many technicians, even if it’s only on a subconscious level, view the equipment they look after as ‘theirs’. We know full well that many of you, as users, believe the same, but the simple fact is that you are wrong and we are right. Like a child we helped bring into the world, we were there when the computer was installed, we were there when it booted up for the first time, and we’ve helped it through all its little growing pains.

If we turn up to your workstation and it’s covered in crumbs, juice, coffee, or substances we would rather not identify, you’ve abused our baby. This is especially true of laptops that are taken off-site. When they come back in stinking of cigarettes and with the keyboard filled with cat hair, we start to wonder whether we should perhaps place you at the back of the queue for a new one next year.

This isn’t true of all technicians, but it’s definitely true at my school, and of me in particular. My advice is to treat your workstation the way your IT technician treats theirs. With respect.

About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.

2 responses to “How to be a Favourite – #2: Respect the equipment”

  1. Karl says :

    erm. Heh. My workstation is the exception I think…I view it as a sacrificial PITA, and I built it! Always run “top off”, cables hanging out, it’s a bit of a state really. It rarely lets me down though, even though it gets it’s arse thrashed daily.

    The only bit I am protective of is my 19″ TFT..the rest is frippery.

    However, on the laptops viewpoint -I agree entirely! I have a Vaio sat here with 2 keys off, the membrane shot and the DC jack loose…it was IMMACULATE when we handed it over to its last owner. Now it’s a write-off.

  2. Angry Technician says :

    DC jacks were a common problem on our older-generation laptops; the newer ones seem a lot sturdier. Other than that our staff aren’t usually guilty of physical destruction, mostly they just cover the machines in filth.

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