Dear YouTube

I recently tried to upload a video file to your service. It was a large file, and I was therefore irritated when it failed with an ‘unknown internal error’ right after the lengthy upload had completed. I was doubly irritated when it happened the second time, and about ready to shoot someone when it happened a third time after I had spent a considerable amount of time re-encoding it to a different format, one suggested by the prominent “Best video formats for YouTube” link.

It was then that I spotted the comparatively minuscule ‘Having trouble?’ link, and on clicking it, discovered I had been sent by default to your new beta uploader.

Your beta uploader is not labelled as a beta. It appears almost identical to the ‘non-beta’ uploader. That is, with one exception. Your non-beta uploader actually works without throwing a useless error message.

If you are going to try out new software on your customers, may I suggest:

  1. telling them,
  2. putting in some error messages that are actually useful, and
  3. making the software actually work.

A less able user would almost certainly have given up after the three failed attempts I had. This does not bode well given that the vast majority of your content is user-generated. If you upset your contributors, you upset your entire business model and can kiss your butts goodbye. I put it to you, sirs, that this would be a stupid thing to do.

Love and kisses,
AngryTechnician

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About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.

One response to “Dear YouTube”

  1. graywhisper says :

    *laughs*

    yeah, people suck sometimes.

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