I recently tried to upload a video file to your service. It was a large file, and I was therefore irritated when it failed with an ‘unknown internal error’ right after the lengthy upload had completed. I was doubly irritated when it happened the second time, and about ready to shoot someone when it happened a third time after I had spent a considerable amount of time re-encoding it to a different format, one suggested by the prominent “Best video formats for YouTube” link.
It was then that I spotted the comparatively minuscule ‘Having trouble?’ link, and on clicking it, discovered I had been sent by default to your new beta uploader.
Your beta uploader is not labelled as a beta. It appears almost identical to the ‘non-beta’ uploader. That is, with one exception. Your non-beta uploader actually works without throwing a useless error message.
If you are going to try out new software on your customers, may I suggest:
- telling them,
- putting in some error messages that are actually useful, and
- making the software actually work.
A less able user would almost certainly have given up after the three failed attempts I had. This does not bode well given that the vast majority of your content is user-generated. If you upset your contributors, you upset your entire business model and can kiss your butts goodbye. I put it to you, sirs, that this would be a stupid thing to do.
Love and kisses,