Plain text emails appear in a white (invisible) font in Outlook 2013

Shortly after upgrading to Outlook 2013 from Outlook 2010, one of my users complained that some of his emails were showing up with invisible text in the message body. He knew there was text there, because he could highlight the invisible text and copy & paste it into Word.

I quickly determined that it was only plain text emails that were affected (rather than those with HTML or Rich Text formatting), which led me to investigate the font options. Sure enough, somehow the font option for reading and composing plain text emails had been set to a white font.

You find this option by going to File > Options > Mail > Stationery and Fonts, then clicking the Font button under Composing and reading plain text messages.

White font in Outlook 2013

The font colour should normally be set to Automatic, and in our case it was inexplicably set to white. Setting it back to Automatic immediately solved the problem.

Bizarrely, even though the Font color was set to white (as shown in the above screenshot), you can see that this was not reflected in the preview on either the Font dialog or the preceding Signatures and Stationery dialog. I’m also 99% sure the user didn’t change this himself, since the aggravation it was causing him far outweighed the value of doing it to wind me up.

Tags: , ,

About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.

7 responses to “Plain text emails appear in a white (invisible) font in Outlook 2013”

  1. Stephen Roberts says :

    In word 2010, the demonstration box does the same thing where if the text is white, it shows it as black. http://localhostr.com/files/0jj09qi/capture.png

  2. Ray Fleming says :

    Ooh, you’re leading me to bad thoughts. Next time I come across a PC somebody has left unlocked…

    http://angrytechnician.wordpress.com/2012/10/25/unsecured/

  3. Mo says :

    Thank you for sharing this bit of information!

    Instinct told me that this was the issue… font being white or something along those lines, since the body of the email could be copied and pasted into notepad and then read just fine.

    Issue was… what setting and where is causing this….?

    So, thanks!!!! I can now close the ticket.

  4. Anne Kerr says :

    Beautiful…this has been driving me nuts for months! Finally had time to look into it, and found this…huge thanks.

  5. Carmella says :

    awesome!! I have trying to figure this out. Thanks

  6. Daniel Reynolds says :

    Fixed it. Thank you so much.

Share your Anger

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Follow

Get every new post delivered to your Inbox.

Join 1,764 other followers