IT Support, Angry Technician speaking.
Welcome to The Angry Technician. It’s been said by some of my students that I always look angry when I’m marching across the school; perhaps that’s because I know that on arriving at my destination, there’s a good chance the reported problem will either not exist or have been caused by some dumb moron kicking a power cable out.
This blog deals with what I think are the unique challenges of supporting the very different needs of those people using the computer network of a UK secondary school. You’ll read trials, tribulations, and occasionally tutorials here as my team and I go about our job of delivering a private-sector level of service on public-sector budgets.
This isn’t “The Calm and Considered Technician”. Expect one-sided arguments and sweeping judgements. Remember, it’s not your computer; it’s the school’s computer. The network drive is not an appropriate place to store your collection of Transformers videos. And no, the Internet is not broken.