Any IT technician who tells you they don’t succumb to favouritism is lying.
We all have our favourites; people who we are happier to help than the next person. Note that this is subtly different from people who get the most help from us. Some people get better service because it would be stupid for us not to do so: when The Head raises a support ticket, we snap to it, because he’s the man in charge and if we piss him off by keeping him waiting it affects our job prospects.
Some people we help more because they are bona fide friends, rather than professional acquaintances (and that’s probably true of anyone).
Our favourites, however, are the people we want to help regardless of their seniority or whether we will actually get anything out of it.
You probably all know someone who seems to get the things they ask for from IT more quickly than you. Chances are, they are a Favourite. “Oh Angry Technician, how do I become your Favourite?” I hear you cry. Well, I’m glad you asked, because over the coming weeks I’ll be detailing some tried-and-tested methods for ensuring that you too can win the favour of your IT technician, and enjoy stress-free service from them in future.
Stay tuned for the secrets of better living with your IT team…