A ticket is a note logged by a user on our internal website to let us know of a problem, or to ask for help. If someone communicates a problem to us by any other method, we will usually tell them to “raise a ticket”.

The most common defence for not doing so is “my computer’s broken, so I can’t raise a ticket”. My response is to tell them the exact number of computers in the school, and that I’m sure they can find one of them that is working.

About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.
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