How to be a Favourite – #3: Be nice to us

You probably all know someone who seems to get the things they ask for from IT more quickly than you. Chances are, they are a Favourite. Welcome to the next instalment in learning how you too can attain this elusive property.

3. Be nice to us

Or at the very least, don’t give us grief when we’re trying to help you.

This should be blindingly obvious, but people still seem to forget it occasionally. If we turn up to help you and the first thing you do is blame us for the problem or berate how long it’s taken us to get to you, it doesn’t exactly make us want to help you.

If the problem actually is our fault, or we did take a long time getting to you, we’re not going to blame you for thinking less of us. Remember though that we almost certainly didn’t cause the problem on purpose – why would we, when we’re the ones who have to fix it?

There may be a completely unrelated reason we took a long time to get to you, but if you gave us an angry earful last time we were here, that should be a clue as to why we took so long to turn up this time. Criticism we can take. Abuse, we will not.

Lastly, if the reason you’re blaming the IT team is simply because you want someone to blame, we’re probably going to class you as a moron – and rest assured the whole IT team will know you did it. I personally make no apologies for that. If you’re a functioning adult, you should have moved past juvenile finger-pointing just to make yourself feel better.

About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.
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