How to be a Favourite – #4: Attend the training
You probably all know someone who seems to get the things they ask for from IT more quickly than you. Chances are, they are a Favourite. Welcome to the next instalment in learning how you too can attain this elusive property.
4. Attend the training
We find it very frustrating when you raise a ticket to ask us how to do something that we covered in the training course two weeks ago. You know, the one you didn’t bother to sign up for because you’re a work-shy scumbag who wanted to go home early instead.
This isn’t about you snubbing our training session. What that says to us is that you don’t care to learn. That you can’t be bothered to take time out of your day to be better at your job.
Personally, as someone who actually tries hard at what I do, I find that attitude offensive. Don’t be too surprised if taking the time to help you becomes a low priority for me.
Now, if someone who did attend the training raises that same ticket, I will have no problem helping them. I get that IT skills do not come easily to everyone. The fact that you’ve tried actually counts for more with me than whether you can do it or not.