Why go to the trouble of becoming a Favourite?

By now you’re probably thinking that all these ways of becoming a Favourite seem like an awful lot of work. So why bother? Why not just blunder along in a haze of buffoonery like all the other users?

Well, consider this. Our Favourites don’t just benefit from faster, friendlier, service, but enjoy the following perks too:

  • We allow them to bypass the ticketing system from time to time without biting their heads off.
  • They almost never end up on the list of breakers.
  • They will be able to enter our office carrying a laptop without me asking them if they’ve broken it.
  • They are much more likely to be granted discretionary requests (such as an increased file storage quota).

If that isn’t enough to tempt you, consider this: being a favourite also means you are playing an absolutely vital role in the IT support system. Specifically, the fact that not all the people I help are work-shy Luddites is sometimes the only thing that prevents me from getting in the car at the end of the day and repeatedly bashing my head against the  steering wheel until I black out.

About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.
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