“Oh, here it comes!”
This is a phrase that you might often hear us utter about 4 minutes after someone arrives with a problem. In they will slope, broken laptop in hand, with an ‘it just done broke’ story. We’ll tinker for a few minutes while the user projects an aura of serene confusion over what could have gone wrong, when suddenly something changes.
The guilt kicks in.
“Oh,” says our visitor, “I did this thing that might have had something to do with it…”
…and then it comes. Mid-diagnosis confessions are quite common. Just as we are about to zero in on the problem, the user will panic and suddenly confess that a few days ago they stuffed a banana into the DVD drive and attempted to cook it using the laser, and that their problem with the screen spurting smoke every time they open Word started just after that.
Curiously, staff are more likely to crack then students. I’m not sure whether this means the students are more ignorant of their own mistakes, or just better at covering them up.