I called you about a hardware problem with your NC10 netbook that I’ve been trialling. You almost immediately washed your hands of the problem with the mistaken explanation that it’s a problem with Microsoft’s software. You did so without even looking properly at the issue that I’ve taken the time to carefully document.
Be advised that I am also trialling other manufacturers’ products.
What’s more, those manufacturers had the same problem with their kit, but unlike you they actually care and had already issued fixes for their products in the form of a BIOS update (thus demonstrating it is not Microsoft’s problem), which is why I suggested to your support monkey that the problem needed a BIOS update to resolve it.
You may well have made the decision that you’re not going to support what I’m trying to do because you’re not aiming for my market. However, when we make a £45,000 order for netbooks later this year, the experience I have with you now will greatly determine whether I do business with you in the future. The tragedy is that your netbook is actually quite good, but you are seriously letting yourself down by having morons in your support department.
Love and kisses,