Never ask me to do a survey

You’ve probably noticed that I can be somewhat scathing at times, especially when it comes to companies that produce rubbish hardware, rubbish software, or both. So when they send me a customer satisfaction survey after being inevitably disappointed when calling their support line, you had better believe I do not hold back.

Adobe sent me a survey recently. Not having solved my problem ensured the feedback got off to a bad start. Not having solved the problem 6 months after being notified of the bug made things worse. Closing my original case 5 months ago after explicitly agreeing they would leave it open until a resolution was found was really just the icing on the cake.

This survey response was not a testament to their finest hour. This survey response was, in fact, a trophy sculpted from the still-steaming pile of faeces that Adobe metaphorically dumped on my desk when the Acrobat 9 install media was first delivered.

Adobe Acrobat 9 is a bug-ridden and bloated piece of software that I will never be buying again.

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About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.