IT professionals, especially in schools, are frequently asked to address problems that are not technical in nature, but that management have decided are best handled with a technical solution.
Our most recent tale is of a headmaster driven to distraction by staff who can’t follow instructions:
“Some staff keep using the old version of the school logo on letters. Can you delete all copies of the old version from the network?”
Sure I could, in theory. However, I would have to search through the files of more than 150 staff, the entire shared departmental folders, and then also examine every single Word document on the network since I know a lot of staff will simply copy & paste the school logo from an old document they have.
Instead, may I suggest telling these staff that if they continue to ignore the clear instructions that have already been circulated, you will simply discipline them for being bad at their job?