23rd April, 2009  

HP seriously need to get it together

Last month, HP published a support document outlining a problem with their Universal Printer Driver. The issue is one that, when I spoke to HP about it 6 months ago, they claimed was a problem with my configuration and had no interest in helping me with.

The workarounds they list are not very effective; I know, because I’ve tried them. The actual fix, according to the support document, is to install version 4.7.2 of the driver software.

It’s been more than 7 weeks since they published that document, and version 4.7.2 has still not been made available on the HP website. No public release schedule exists. No-one from HP seems to want to discuss it.

HP really, really, need to get their act together.

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About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.

2 responses to “HP seriously need to get it together”

  1. wpds says :

    Oh don’t get me started!!!!

    The lack of availabilty of this update is a nightmare.

    If you have previous versions running on W2K3 Citrix servers you’ll really be having issues – msiexec.exe hanging, regisrty hives expanding to huge sizes and constant event id 333 errors!!!!

    Cheers HP! – NOT