HP seriously need to get it together
Last month, HP published a support document outlining a problem with their Universal Printer Driver. The issue is one that, when I spoke to HP about it 6 months ago, they claimed was a problem with my configuration and had no interest in helping me with.
The workarounds they list are not very effective; I know, because I’ve tried them. The actual fix, according to the support document, is to install version 4.7.2 of the driver software.
It’s been more than 7 weeks since they published that document, and version 4.7.2 has still not been made available on the HP website. No public release schedule exists. No-one from HP seems to want to discuss it.
HP really, really, need to get their act together.