HP ships critical update to partners, ignores paying customers
I know I’m angry about HP a lot, but it’s simply because they are continually awful. Remember my last rant about their inability to publish what they themselves called a “critical” update? It’s now been more than 2 months since they urged customers to install version 4.7.2 of their Universal Print Driver, yet at the time of writing it is still not available for download on their website.
I recently scoured their support forums to see if anyone knew anything about when the driver would be released, as I’ve found in the past that HP’s customers often seem far more knowledgeable about these things than the robots they employ to man the support lines. Curiously, a couple of forum posters seemed to intimate they already had the update, though were strangely silent when questioned as to how they obtained it. I was unsurprised to find someone else plainly asking whether the update even existed… and then utterly shocked to find someone with a definitive answer.
I now pass this knowledge on to you.
You can download the HP Universal Print Driver (UPD) version 4.7.2 now, here:
- HP Universal Print Driver 4.7.2 PCL5 (x86 and x64)
- HP Universal Print Driver 4.7.2 PCL6 (x86 and x64)
- HP Universal Print Driver 4.7.2 PS (x86 and x64)
These include the 32-bit drivers for Windows 2000, XP, and Vista, as well as the 64-bit versions for Windows XP and Vista. The files are hosted by a Dutch IT reseller called DPI, who are an HP Solution Business partner. I’ve examined and deployed the drivers and they are indeed the real deal; the drivers are marked as version 126.96.36.199 with a datestamp of 30th January 2009, and were WHQL certified and signed by Microsoft on 19th February 2009. It seems that HP have shipped this critical update to their partners, but your average customer is apparently of no concern to them. Even more galling is that, according to the dates on the files, this update was ready to go nearly 3 months ago.
As you install these drivers, please remember to raise a glass in one hand to our new friends in the Netherlands, as well as the pseudonymous ‘HPTestNow’, the member of the HP Business Support forums who posted the link there. With your other hand, feel free to gesture a well-deserved ‘up yours’ to HP for their continued disservice to customer relations.