AVG, how do I loathe thee? Let me count the ways…
If I had to pick the most irritating consequence of the egregious budget cut we suffered this year, not being able to rid ourselves of AVG would be a strong contender. I don’t have much time for antivirus products of any persuasion, but AVG has been winding me up for several reasons spanning a period of time starting several months ago, and continuing all the way up to this afternoon:
- The AVG 8.5 auto-update a few months ago caused all of our Windows XP SP2 machines to become unbootable. XP SP3 and Vista were unaffected, but we hadn’t deployed SP3 on a wide scale at that point due to problems applying our 802.1x supplicant settings after the update. AVG support took three days to get back to my initial support request, and then only to give me instructions I had already told them did not work.
- The AVG 8 network deployment tool has never bloody worked properly. The version 7 one worked fine, but the version 8 one stubbornly refuses to play ball. This made worse the already shoddy situation of version 7 not being able to auto-update to version 8, which meant we still had 77 machines running AVG 7.5 when…
- … last week, AVG 7.5 finally time-bombed after AVG stopped supporting it. It started nagging even non-admin users to upgrade to 8.5, directing them to an online tool that doesn’t work for the network edition even if you are an administrator.
- When either installing or uninstalling AVG, it insists on scanning the AppData directory of every user that has ever logged onto the workstation, even if that folder is redirected to a network share. This means not only must you login as a network administrator that can access all of these files, but also makes the process a lot slower than is necessary.
- Roughly 1/3 of the AVG 7.5 uninstalls I did today failed first time around when the uninstaller proved unable to stop one of its own services. They all worked fine after a reboot, thus demonstrating there was nothing actually wrong with the machines in question.
Overall, I have had enough of AVG, and I can no longer recommend it. A sorry example of how a great product (AVG 7.5) can be ruined by changes made in later versions (AVG 8 and 8.5).