I got a quote recently from RM to upgrade the hard disks in one of my servers. This would involve buying three new 300GB SCSI disks and having an engineer fit them. I’ve been told I can’t fit them myself as that would invalidate the hardware warranty of the entire server.
The price I was quoted just for the drives was nearly double the price quoted by two competitors. I had anticipated them being a little pricier than normal, but this literally made me choke. In addition, the cost to fit the new drives was nearly £2,000, for a maximum of two days’ work.
I wish I could charge a thousand pounds a day, that’s for sure.
The total cost of the quote was roughly the same as buying an entire new server. I actually emailed the sales rep to point this out, and asked him if he’d made a mistake. He hadn’t. Personally I find it hard to understand where they think all this money is going to come from. The school has some very well-kept grounds, but as far as I know, there are no money trees on site.
When I started in my new job I resolved to keep an open mind about having RM as a primary supplier. So far, this approach is not paying dividends.