I recently received a response from a supplier after completing a customer satisfaction survey while I was logged in to their website. At the end of they survey, they had asked for ‘one way we could improve’, and I had duly noted a quite simple way that they could improve the decidedly mediocre rating I’d given them.
The response went so far as to apologise for the specific problem I mentioned, and under normal circumstances would have been very satisfactory.
However, I did not receive this response directly. Instead it was sent to Bond, my manager at my previous school, and prefaced with a note that they already knew I no longer worked there.
Well, great for them that they know I’ve left. Here’s the puzzle though:
- To my knowledge, my previous school has not had any dealings with this supplier. Certainly not while I worked there, if ever.
- I have only had a login for the supplier’s website since after I started my new job.
- My username is my email address, which has the new school’s name in it.
- My login is linked to my new school’s account with the supplier, as the primary contact for the account.
Despite all this, they seem convinced that I was sending feedback on behalf of my previous school. Perhaps this explains why I was never called back?