Dear BT

The management website for your MyOffice system is so ridiculously bug-ridden, it beggars belief that the school has put up with it for so long. Frankly, it’s hard to believe that any of your customers put up with it.

It took me over an hour to create just six new email accounts today. There were supposed to be seven, but on my final attempt, I managed to associate a user login with our account that simply doesn’t work. When I try to remove the user, I’m told it doesn’t exist.  I can’t create a new login with that username, because the system says the name is in use, even though it supposedly isn’t. This phantom user now haunts our account like some digital ghost in the ethernet, unable to manifest a useful presence in the form of a functioning login, but still occupying our realm in a way unsettling to anyone else present – chiefly by claiming one of the finite number of user licenses on our account, of which we are desperately short.

I’ll be calling you next week to explain all this, and much more, in detail you may find chilling. I’ve only had a couple of months experience with your half-cocked excuse for an internet services system, and I already can’t wait to be rid of it.

Love and kisses,

About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.

One response to “Dear BT”

  1. Neil Sherin says :

    Agreed – truly awful software. Completely unstable and blows up at any given opportunity when trying to carry out the simplest of tasks. A shame really, as i am on BT’s Business broadband here at home and am very impressed with the connectivity they provide.

    Funny enough, they are upgrading their MyOffice system this weekend, so it’s currently unavailable. Let’s hope they upgrade it to something that is actually stable and works properly!

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