Dear SMART Technologies
It’s admirable that you’ve gone to as much effort as you have to ensure it is easy for administrators to install the software to support your SMART Board IWBs.
It would be more admirable if you’d actually given the Install Manager software a quick trial run before releasing it, because product activation during a silent install simply doesn’t work, due to a bug in your Windows Installer package.
Years ago, DHL had a slogan along the lines of “a promise is nothing until it’s delivered”. Sadly, the same is true here. It doesn’t matter how much effort you’ve put in; if your software falls at the last hurdle, it is useless.
The lesson here? Tests. They’re not just for cricketers.
Love and kisses,