Value

Never forget:

Your all-singing, all-dancing backup server, which cost you a four-figure sum to buy and backs up every file server on the site, is worth absolutely diddly squat if your users have their most important files saved on their local C: drive.

About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.

10 responses to “Value”

  1. Lukas Beeler says :

    Policy problems must be solved by the people creating the policy. It’s not a technicians problem.

    • AngryTechnician says :

      It is when the user in question is the most senior person in the organisation, and the files in question disappeared right after the technician finished working on the computer.

      • Lukas Beeler says :

        Aah, the joy of dealing with execs.

        • AngryTechnician says :

          In fairness it’s not really his fault. The file that vanished – an Outlook data store – was created on the local drive by my predecessor (in its default location, in fact). Everybody else had theirs moved to a server so it can be backed up. I have no idea what Machiavellian spirit decided that the head would be the exception to this rule.

  2. Dale says :

    “if your users have their most important files saved on their local C: drive”

    I was asked the other day to devise a method to migrate user data off their hard drives because our technicans “forget” to do it.

    USMT is probably how’d I’d do it, if I’m forced. But as I told the boss “why are we encouraging users to do the wrong thing? (ie. storing data locally)”

    • Lukas Beeler says :

      A great way to accomplish this is to use:

      a) Folder Redirection (maybe with Offline Files, which are their own can of worms)
      b) Profile Quota OR mandatory profiles

      For fully managed environments, mandatory profiles are the way to go. They’re usually not an option in smaller environments due to administrative overhead.

      Also proper ACLs (can be set using GPOs) to prevent the user writing to the local drive. It can also be hidden from most dialogs using GPOs, but this may complicate things.

      In the end, the users will need to turn on their brain if you’re not running a fully managed environment.

      • Dale says :

        Oh, we use folder redirection, but our users still drop stuff on their local drives.

        When you start tweaking ACLs on local drives, you then start breaking things (application compatibility for the most part).

        Thin clients would suit most of our users.

  3. Andy says :

    Hmm, I think the backup system isn’t at fault here – it’s the user perception and knowledge. You can’t completely cure stupidity / ignorance / lack of knowledge no matter how much money you throw at it.