Xerox are ripping me off
You may recall my post last year about how much toner appeared to be left in a Xerox 6125 toner cartridge that the printer was reporting as ’empty’. Though much delayed, I have now quantified the leftovers, and the results are startling.
Xerox are ripping me off. Big time.
I weighed a yellow cartridge (P/N 106R01333) when it was full, fitted it and ran it until the printer spat it out as empty, then weighed it again to determine how much mass it had lost through toner being used. I then emptied as much remaining toner as I could without breaking into the cartridge, and weighed the cartridge a third time. (I also weighed the extracted leftover toner to double check).
Here’s what I found:
|Full cartridge||83.3 g|
|‘Empty’ cartridge||75.3 g|
|Actual empty cartridge||71.0 g|
|Toner used||8.0 g|
|Toner remaining||4.3 g|
|Total toner||12.3 g|
That’s right: this crooked printer is reporting the cartridge as empty when there is still an entire third of the toner remaining inside the cartridge!
(Final figures are accurate to within ±0.1 g due to the tolerance of the weighing scale I used).
Now, I don’t expect it to be completely empty, but this is utterly ridiculous. Unsurprisingly, I was a little miffed, so I called Xerox technical support and explained what I had found, and put it to them that the printer was surely faulty. After some pointless and irrelevant discussions about estimated page yield, and two consultations with 2nd level support, ‘Krystal’ informed me that leaving this much toner behind was in fact normal, and that the printer would never fully exhaust the cartridge by design.
AT: “So you’re saying it’s perfectly normal for the cartridge to still be 1/3 full when the printer says it’s empty?”
Krystal: “Yes, the printer will never completely empty the toner down to the last bit.”
AT: “But it’s actually meant to leave a whole third in there and still say it’s empty?”
Krystal: “Yes, that’s correct.“
So there you have it, my dear friends. Xerox are deliberately wasting a third of the toner in every Phaser 6125 cartridge, and customers are picking up the bill.
Thanks a bunch, Xerox. These cartridges are not cheap, and I don’t appreciate so much of my budget going to waste. You’re either crooked or incompetent – and you just lost a customer.