It’s NOT installed, you lying turd, stop claiming that it is

I have just about had enough of the RM AppAgent lying to me about whether a system update is installed or not.

For some unknown reason, the RM package management system cannot tell the difference between a Windows update installing correctly, and one that starts to install and then fails halfway through. This means it will merrily tell me that all my workstations have Windows XP SP3 and Internet Explorer 8 when the reality is that a half dozen workstation have failed to install one or the other.

Why have they failed? Because the idiot who preinstalled CC3 on the workstation years ago relegated half(!) of a 20GB hard disk to the utterly useless local backup system, meaning I only have 10GB for the entire system partition – which has unsurprisingly run out of space, causing updates to fail installing.

This is the sort of amateur junk that CC3 is full of. Is it any wonder so many schools are reluctant to spend money on its overpriced and bug-ridden successor, CC4?

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About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.

6 responses to “It’s NOT installed, you lying turd, stop claiming that it is”

  1. Craig A Rodway says :

    “This is the sort of amateur junk that CC3 is full of”

    No. You correctly highlighted the issue previously – ” the idiot who preinstalled CC3 on the workstation years ago relegated half(!) of a 20GB hard disk to the utterly useless local backup system, meaning I only have 10GB for the entire system partition”

    • AngryTechnician says :

      That is certainly ONE issue, but it doesn’t change the fact that the RM package manager tells me it’s installed when it isn’t. The root cause of the install failure I mentioned today was just the most recent one that annoyed me. If the install fails for a different reason; for example, if the SmartCache blocks the WGA validation check that runs during an IE7 install (which it did a few months back); I will still be informed the install succeeded.

      The root causes are not nearly as annoying as the fact that the failure is not reported back to the Management Console. It means I either have to wait for someone to report a problem, or use a completely separate system to proactively check for failures – something which should be completely unnecessary.

  2. big_chris says :

    Much easiereak the RM system, install WSUS on a spare box. Much easier to keep the whole network up to date, also mcuh quicker than the damm RM version.

    I have rolled out IE 7 before RM did, IE 8 before RM did, SP3 before RM…. All with no problems. It solves all of your problems and you get to authorise the updates before they install out accross the network.

    Drop me an email if you want any more info.

    • AngryTechnician says :

      Preaching to the choir… that’s how we ran updates in my last school, and the Windows 7 workstations here on the admin part of the domain are already set up that way. There’s a very good chance the whole site will be going that way come the summer.

  3. Andy says :

    Wow, I’d forgotten about those shoddy RM ‘management’ tools. Still makes the hair on the back of my neck stand up!

    Get rid of it!!! Dump RM, dump their expensive support contracts, warranties et al – you know what you have to do and how to do it, bite that bullet man!

  4. Nathan says :

    Get rid of RM! overpriced junk!