Dear Granada Learning

After many years of deliberation, I have concluded that you are incapable of producing software with any regard to the technical requirements of modern computing systems. Demanding local administrator rights might have been acceptable 10 years ago, but it sure as hell isn’t today. MSI deployment? Forget it. Run from the network? Only with a mapped drive. Activation? Go round to every machine.

Every piece of software I’ve ever had to install from you has been awkward and bug-ridden. It disgusts me that you are still in business. Every time I think “maybe they’ve got this one right,” and every time, I’m wrong.

The simple fact is that you are not good at this. I realise that after this long it’s too much to ask that you will wither and die, so please just find something else to produce, and someone else to annoy.

Love and kisses,
AngryTechnician

About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.

8 responses to “Dear Granada Learning”

  1. ICT_Tech says :

    OMG!! :-) I got software here in the junior school that has install files for windows 3.11 and acorn, the new stuff ain’t much better. Have the programmers been locked in a cupboard for the last ten years???

    You would quicker saying what software DOES run on a networked computer & WITHOUT admin rights to the computer

    I’m dreading testing this software with Windows 7 :-(

  2. Gerard Sweeney says :

    I used to go along to SETT (the Scottish equivalent to BETT) with a bunch of teachers and make it my mission to speak to any of the companies I saw any of the staff going goo-goo eyed over.

    The conversation would go along the lines of me asking the friendly, smiling PR person if their fabby app/hardware required admin rights at all, if it ran from UNC etc etc.

    If any of the companies said yes, I then asked if they could provide some form of confirmation of this prior to any ordering – at which point the smiles generally disappeared. Hence why I grabbed freebies before asking. Ho hum.

    On a (slightly?) related theme – when we introduced our Altiris system to allow me to run scripts to install software (msiexec, InstallShield, InnoSetup etc), I found there were a fair few which didn’t come with any form of scriptable installer.

    Credit where credit is due, several of the companies did kindly step up to the mark and produce updated installers. However, one company from which several of our schools purchased several packages with site licences replied “Why would you ever need that? It’s not something we think our Customer base would ever require” – WHA…?!

    One of the other issues is, of course, schools which cling onto programs which talk about Win 3.11.. I did point out to one particular dept who asked for 6 such programs that the applications were older than the students they were aiming to use the programs with! Still didn’t stop them from moaning about them not working on on their shiny new PCs. Sigh.

    I – like ICT_Tech – am curious about (read: dreading) what the move to 7 will bring.

  3. Mark Scholes says :

    On the other hand, loads of software we have runs portably, just needed to create a bat file to run the correct file, or set dir and run it, then it’ll run with relative paths.

    Most of the old stuff we have is single licence, so I just hide it in the safe.

    My main problem is the whole concept of a world writable share for storing user data, it’s even harder to hide a share with DFS

  4. Gerard Sweeney says :

    Yep, some of the apps are indeed portable so you can mount them on a share on a server. Assuming the school has a member server to host such things.. Which 95% of them don’t. Fun.

  5. Gerard Sweeney says :

    Heh..

    So the schools are told before being politely told to four cough when asking the network team if they can host their printers, shared apps etc.

    Don’t mention RM – I’m still cheesed off at them for their extremely rubbish (and expensive) ICT Alive – a prime example of “HOW much” did you pay for this?!

  6. Kevin Barton says :

    To be honest I’ve never had any problems with their software and find it runs really well. It was very easy to set up and worked consistently. Problems only tend to occur on overly-complicated networks. They have web based versions now which are a lot quicker and you have the advantage of not being restricted by OS.

  7. A Frankl says :

    Yes they have switched to web based software so no problems with installs.