Tactical Retreat
If an otherwise perfectly capable user has decided that they can’t solve a problem themselves, and that you can solve it, it is utterly impossible for you to persuade them otherwise. Any attempt to do so will only convince them that you are work-shy and purposefully making things difficult for them. And you will not hear the last of it until you, personally, have made their problem go away.
The best you can make of this situation is to simply get on with it, and hope whatever they find to whinge about next time has nothing to do with you.
Wow, you have certainly hit that nail squarely on the head! Thank you.
“But WHY can’t you make these 6 year old laptops any faster? You must be able to if you spent some time on it!”
I know time is money, but there’s no excuse for exchanging one for the other in a sentence…
That situation arises EVERYDAY !
Wonder if I could ‘accidentally’ leave some of your posts somewhere so the users can see what a pain in the ar*e they are and how much we do for them :-)
P.S. Interestingly if you look at the amount of post per category you have done the top three are:-
Users: 130
Software: 120
Hardware: 100
The 3 most annoying parts of working in IT :-D
SING IT, BROTHER!
“Why is the Intranet so slow – you must be able to fix it?”
Nope, that’s the IT section and your uberlords won’t spend money on a new one, despite repeated warnings for the last 3 bloody years.
“I need a laptop, but I don’t have any money – you work with computers – give me one!”
Erm, where to begin… (a) I don’t allocate IT resources, I just fix the damn things, (b) I’d like a new car, but I don’t have any money. You earn significantly more than me so buy me one!
I’ll stop now, as I’m starting to hammer the keys just a bit too enthusiastically.