Deliveries – Part 2
I’ve regaled you all before with my whinging about delivery companies who assume the school is closed the moment term finishes. But what about the ones who assume were are open at all times of the day – and night?
Walsh Western were masters of this. They once turned up at the school with a delivery of 300 boxes at 7.30am and wondered why no-one was there to unload. We made them wait. They deserved it. The year before they had told us they couldn’t get to the school because the lorry wouldn’t fit under the low bridge. I offered to explain to them the 3 other routes into town that didn’t have a low bridge.
Recently, it’s been the turn of DPD:
I have to wonder how many businesses they deliver to that can receive parcels after 6pm, let alone schools. I went to their website and rearranged for the next day. Inexplicably, they decided a later time slot would be better, this time from 7.30pm to 8.30pm. As I happened to be working late, I left instructions on the front of the school until about 15 minutes before the end of the slot, then went to wait in front of the admin building.
Imagine my surprise when they didn’t bother to show up at all.
The DPD website deliberately omits telephone numbers for the local depots, and after a brief tussle with the utterly useless automated customer service number (which has no actual humans at all, therefore making it even less useful than the website), I found a post online detailing the actual depot phone numbers of the local depots. When I called, I was told the depot was just locking up for the night, and that my parcel was in the back of a van in the depot. They hadn’t even bothered to attempt a delivery. Or let me know.
I was… displeased.
Eventually the package turned up a few days later, with some cryptic scrawl in Biro across the front, and equally cryptic scrawl scribbled out on another label, as if I was somehow going to decipher the insane cacography of their driver and discover that the real reason my package was delayed was due to a prolonged battle on the local bypass between Mr Flibble and the Fourth Grand Space Wombat Legion.
Overall, I’d place DPD somewhere between Parcel Farce and Home Delivery Network. Would not use again.