A Click-and-Run is where somebody who has a problem specific to their account fills in a support ticket on the helpdesk, then immediately logs off and flees the area as soon as they have clicked Submit, thus confounding any attempt to diagnose or fix the issue.

This behaviour is considered only marginally better than not filling in a ticket at all.

About The Angry Technician

The Angry Technician is an experienced IT professional in the UK education sector. Normally found in various states of annoyance on his blog. All views are those of his imaginary pet dog, Howard.

One response to “Click-and-Run”

  1. Stephan says :

    That happens so often, it makes me crazy :) A lot of users (and all teachers) around the world seems to be the same pain in the … for us ;)

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