Office 2013 error: “Sorry, we are having some temporary server issues” – fix it by clearing a key in the registry
Update 27/02/14: Microsoft have released Service Pack 1 for Office 2013, and still does not contain a fix for the below issue.
Recently we began using Office 365 accounts with the Office 2013 desktop suite, and during a roll-out session for staff, almost everyone in the room got this error message when trying to load the sign-in screen for their Office 365 account for the first time:
The error occurred even before asking for any login details, and a quick check of our Internet access logs revealed that Word wasn’t even attempting to contact a server. I hadn’t seen this during testing, and we couldn’t work past the error when we encountered it, so the roll-out session was a bust. To say I was irritated is somewhat of an understatement.
Shortly after upgrading to Outlook 2013 from Outlook 2010, one of my users complained that some of his emails were showing up with invisible text in the message body. He knew there was text there, because he could highlight the invisible text and copy & paste it into Word.
I quickly determined that it was only plain text emails that were affected (rather than those with HTML or Rich Text formatting), which led me to investigate the font options. Sure enough, somehow the font option for reading and composing plain text emails had been set to a white font.
You find this option by going to File > Options > Mail > Stationery and Fonts, then clicking the Font button under Composing and reading plain text messages.
The font colour should normally be set to Automatic, and in our case it was inexplicably set to white. Setting it back to Automatic immediately solved the problem.
Bizarrely, even though the Font color was set to white (as shown in the above screenshot), you can see that this was not reflected in the preview on either the Font dialog or the preceding Signatures and Stationery dialog. I’m also 99% sure the user didn’t change this himself, since the aggravation it was causing him far outweighed the value of doing it to wind me up.