Tag Archive | office365

Office 2013 error: “Sorry, we are having some temporary server issues” – fix it by clearing a key in the registry

Update 27/02/14: Microsoft have released Service Pack 1 for Office 2013, and still does not contain a fix for the below issue.

Recently we began using Office 365 accounts with the Office 2013 desktop suite, and during a roll-out session for staff, almost everyone in the room got this error message when trying to load the sign-in screen for their Office 365 account for the first time:

Sorry, we are having some temporary server issues. Try again. Cancel.

“Sorry, we are having some temporary server issues.”

The error occurred even before asking for any login details, and a quick check of our Internet access logs revealed that Word wasn’t even attempting to contact a server. I hadn’t seen this during testing, and we couldn’t work past the error when we encountered it, so the roll-out session was a bust. To say I was irritated is somewhat of an understatement.

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