I hate HP
Never buy HP.
I don’t say this lightly. I have many companies who I have some dislike for, but my rancour is usually reserved for a subsection of their products, or a specific aspect of their service.
There is nothing about HP that I like.
I’m sure there must be people who have no problems with their stuff or they wouldn’t still be in business, but I’m not one of them. Every interaction I’ve had with their support has been bad. Their laptops are hard to service and poorly designed. Their home printers are cheap, and correspondingly nasty. Their enterprise printers develop inexplicable faults at random that HP support never acknowledge as an issue. Their printer drivers are so bloated and bug-ridden, they’ve become an industry joke. Their consumable model is so closely based on the disposable razorblade model that a full set of cartridges is usually almost as expensive as buying a new printer with cartridges included – in one case I saw recently, the cost of the cartridges was 97% of the cost of a new printer (it wasn’t on special offer).
They also bleat on about not buying refilled cartridges, then they refill their own (badly) and sell them again as new, and lie about it. I have first hand evidence of this, by the way; a brand ‘new’ cyan cartridge I opened a few months ago (which was still sealed in an HP box) had yellow toner still stuck on the roller from its previous life.
I will never buy anything from them again. My recommended alternatives? For computers or servers: Dell, Lenovo, or IBM. Cameras, scanners, or home printers: Canon. Enterprise printers: Xerox. Networking: Linksys or Cisco.
If there are any product lines I haven’t covered, let me know. I’ll happily recommend someone else. It’s not that I have any great love for the alternatives here, it’s just that I utterly hate HP.