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Google not loading first time in IE11 via a web proxy on Windows 8.1? Turn off SPDY support.

Update 14/03/14: According to Microsoft, this problem is fixed in the March 2014 Cumulative security update for Internet Explorer. However, I was able to immediately reproduce the problem even after the update was installed, so the below still applies as far as I’m concerned.

As my former boss Bond once said, “If you’re going to live on the cutting edge, you’ve got to expect some blood”. One of the many joys of being an early adopter is finding stupid bugs before everyone else, and so as I began wide-scale testing of Windows 8.1 at my school, we found this one.

In a nutshell, pretty much every time we tried to load in Internet Explorer 11, we got a “This page can’t be displayed” message, yet the site would inexplicably load fine just by clicking refresh. We saw the same with other Google sites such as Gmail and Google Drive – but most sites seemed immune. Both the desktop and Modern UI versions of IE were affected.

Like most schools, our web access goes via an HTTP proxy so that content not suitable for the 5 year-old cherubs can be filtered out. We use Smoothwall, which is one of the better filtering products out there, but so many applications are not designed with proxy support in mind that it does occasionally cause problems. It’s very rare for any mainstream browser to have a problem with proxies, but when I bypassed it, the problem immediately went away. What was more curious was that we were already running Internet Explorer 11 on our Windows 7 workstations too, and they didn’t have any problems.

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Office 2013 error: “Sorry, we are having some temporary server issues” – fix it by clearing a key in the registry

Update 27/02/14: Microsoft have released Service Pack 1 for Office 2013, and still does not contain a fix for the below issue.

Recently we began using Office 365 accounts with the Office 2013 desktop suite, and during a roll-out session for staff, almost everyone in the room got this error message when trying to load the sign-in screen for their Office 365 account for the first time:

Sorry, we are having some temporary server issues. Try again. Cancel.

“Sorry, we are having some temporary server issues.”

The error occurred even before asking for any login details, and a quick check of our Internet access logs revealed that Word wasn’t even attempting to contact a server. I hadn’t seen this during testing, and we couldn’t work past the error when we encountered it, so the roll-out session was a bust. To say I was irritated is somewhat of an understatement.

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Another way to scan DVB channels: w_scan

This is part of my series of articles on converting digital broadcast TV to IPTV: click here for the other articles in the series.

In previous articles, I’ve given examples of scanning for DVB channels using the scan utility in Linux. However, when I tried doing a channel scan yesterday, it refused to work:

angry-admin@dvb:~$ sudo scan ~/uk-CrystalPalace -u
scanning /home/local-admin/uk-CrystalPalace
using '/dev/dvb/adapter0/frontend0' and '/dev/dvb/adapter0/demux0'
initial transponder 490000000 0 3 9 1 0 0 0
initial transponder 514000000 0 2 9 3 0 0 0
initial transponder 545833330 0 2 9 3 0 0 0
initial transponder 506000000 0 3 9 1 0 0 0
initial transponder 482000000 0 3 9 1 0 0 0
initial transponder 530000000 0 3 9 1 0 0 0
WARNING: >>> tuning failed!!!

I got a lot more tuning failed!!! messages after that, and no scan results. I’m not sure exactly what is causing this yet, but somebody else in the UK noticed this too, and suspects it began right after a very recent transmitter retune. Luckily, he also had a solution: use a different scanning tool.
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Converting your multicast IPTV Freeview to HTTP unicast using udpxy

So, by now you’ve read my previous guides about streaming Freeview/DVB-T channels to your network using VLC and dvblast:

  1. The Angry Technician’s Guide to streaming Freeview via VLC, you Idiots
  2. How to stream EVERY channel from Freeview onto your network
  3. How to stream Freeview HD (DVB-T2) over multicast using dvblast, you Idiots

If you haven’t, you are slacking a bit, as they’ve been up for a while and are the top 3 posts ever on here by pageviews. According to the stats, #2 has been viewed more than 33,000 times, which is frankly a ridiculous number.

Anyway, after all that reading, you might be thinking yo yourself “well, multicast streaming is all nice and fancy, but what I want is some good old-fashioned unicast”. It’s a question that has come up a few times, especially as dvblast will only output multicast streams, so if you want multiple channels per tuner, you are stuck with multicast. There are a few reasons this might not suit your needs, however:

  • Not all of your network supports multicast (especially true if you have cheap and nasty edge switches).
  • You want to view the streams on clients that don’t have multicast software available (e.g. smartphones).
  • You want to access the streams from a different network (e.g. streaming from one location to another over the Internet or a WAN/VPN).

Well, you are in luck. There is another bit of totally free open-source software that will make that conversion for you.
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How to fix a ‘User information is disabled’ error on the Canon imageRUNNER Remote UI

This was a pretty weird one, and Google didn’t turn up anything useful, so hopefully this will help anyone with the same problem in future.


When logging into the Remote UI of a Canon imageRUNNER in System Manager Mode, I got the following message right after entering the System Manager ID and Password, and could not proceed any further:

User information is disabled. This operation cannot be accepted. User certification is invalid or date expired. Update page.

The problem affected 3 out of 10 of my new printers. All the new printers had replaced existing printers, and I had reused their IP addresses and hostnames. I soon realised that the 3 affected had replaced the 3 Kyocera Mita printers I had, and that all the unaffected printers had replaced different makes.

When I logged in using a different browser, the problem did not occur, so I realised it was something specific to my normal Firefox profile.


I discovered that the web interface of the previous Kyocera Mita printers had set a cookie named rtl which was the cause of the problem. Removing this cookie for each of the affected printers immediately resolved the problem.

rtl cookie

How to stream Freeview HD (DVB-T2) over multicast using dvblast, you Idiots

This is a follow-up to my earlier post, How to stream EVERY channel from Freeview onto your network. If you’re new to this, you’ll want to go and read that one first, or a lot of this article won’t make sense.

Almost a year ago now, the first DVB-T2 USB tuner shipped in the form of the pctv 290e nanoStick T2, and work began on getting it working under Linux. Thanks to the sterling efforts of the developer community, working drivers for this tuner (which is based on the Sony chip) are now shipping as standard with Linux distros that use a kernel version of 3.0 or greater. This includes the recently released Ubuntu 11.10, and since this was my distro of choice for my previous DVB streaming project, I upgraded my streaming server and finally went ahead with buying a nanoStick tuner.

The hardware

At the time of writing, the 290e nanoStick T2 was coming in at just under £80 on Amazon. It comes with a bunch of Windows software I haven’t bothered to look at yet, and few different accessories (including a next to useless sucker-cup portable aerial), but these are the bits from the package you need.

The tuner itself is the size of a fat flash drive, and is about the same weight. That said, you’ll probably still want to use the the included USB flylead to help prevent strain on the USB connector, and you’ll also need the aerial adaptor.

The nanostick only has a small aerial connector, which is what the included aerial uses, but to hook it up to a standard UHF aerial, you use this adaptor.

As expected, Ubuntu detected the tuner immediately and I could tune to a standard definition DVB-T signal straight away using VLC. But we’re not interested in that! We want DVB-T2, for some proper HD goodness. So, lets get started.

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How to disable IE9 add-on performance notifications, you Idiots

Within days of an almost painless deployment of Internet Explorer 9 across the site, I began to spot this annoying little git popping up on some of the older machines:

Speed up browsing by disabling add-ons

This is a new and well-intentioned feature of IE9 called the Add-on Performance Advisor. Yes, a lot of add-ons are bloated, steaming, piles of manure, which is precisely why I don’t permit my users to install them. Unfortunately, just having Java on many of my older machines is enough to trigger this, and if kids go around disabling that, the next thing that happens is I get a lot of calls from ICT lessons when all the sites they still use that rely on Java don’t work.

Annoyingly, removing the user’s ability to disable add-ons via Group Policy did not suppress the pop-up.

To banish it forever, you need one of the new Group Policy settings for IE9. Specifically, Windows Components\Internet Explorer\Disable add-on performance notifications.

To get these new settings to appear in your Group Policy editor, you’ll need to copy the updated inetres.admx and inetres.adml from a machine with IE9 installed into the appropriate folders in your Group Policy Central Store. Before you ask, there is no standard ADM template, because IE9 isn’t available for Windows XP, you idiots. UPDATE: As a commenter pointed out, ADM templates do actually exist, because some people are still stuck in the dark ages of using Windows 2003 domains.